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FAQs - Member Portal

What can I use the new Member Portal for?

The Member Portal is our brand new online platform exclusively for Club members. You can update your membership information such as contact and vehicle details, configure your communication and magazine options, view your transaction history, update your password and access all the wonderful Member Benefits you receive. You can now access insurance information, chapter and SIG contacts and events, Member Advantages, Member Forum, club information, The Wanderer, rally information, Club shop, where to stay options and GeoWiki, all via the Member Portal. Once we launch our brand new website in coming months, you will only be able to access these Member Benefits via the portal.

How do I navigate my way around the Member Portal?

The Member Portal is easy to navigate. There is a side bar located on the left hand side of each webpage within the portal, giving you access to the entirety of its content. This means you can access any of its content regardless of which webpage you are currently on. Please note that very few pages will lead you back to the current CMCA website, however they will open in a new window. If you exit one of these pages, you will still have a window open accessing the Member Portal. The menu at the top of the page will direct you to the CMCA website, Member Portal homepage and Frequently Asked Questions (FAQs).

How can I renew/pay my membership?

At the top of the side bar you will see an icon that reads My Membership. Clicking on this button will direct you to a page that contains your membership details. At the bottom of the page there is a button that reads Renew/Pay Membership. Clicking on this button will direct you to the renewal page where you manually select how many years you would like to renew for and enter your credit card details into our secure online payment method. Please note that the payment process has changed and you will no longer be directed to the Westpac page to enter your details.

The payment method is different, is this normal?

Yes. Our online payment method has changed and you will no longer be directed to the Westpac page. You simply enter your credit card details through the portal. Please note, this is a secure method of payment.

How do I update my personal details via the Member Portal?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on Member Profile, you will be directed to a page that will show your personal details including your name, date of birth, residential address, postal address, contact phone numbers and email address. You can type directly into any of the fields to update your information or select the drop down bars (indicated by arrows). If you haven’t already provided your phone number or email address, simply select the Add New buttons to enter your details. Remember to save any updates.

How do I add a new member to my membership?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Members, you will be directed to a page listing all the current members on your membership. Simply select the Add New Member button and you will be able to fill out all the required information of the new member. You will need to supply information such as name, email address, date of birth, phone number, residential and postal address and create a member login. Only the primary member can add or remove members from a membership. To update the details of other members, you will need to contact NHQ.

Can I change the primary member on my membership?

Yes, you can change the primary member on your membership. However this cannot be done via the Member Portal. You will need to contact NHQ to do this and only the current primary member can make this change.

How do I update my vehicle information?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Vehicles, you will be directed to a page where you can add a new vehicle of update an existing vehicle. To add a new vehicle, simply click the Add New Vehicle button and enter the required details. To update an existing vehicle click on the Edit button next to the vehicle details. You will be directed to a page that will give you the option to edit various details. Simply click on the field (drop down box) and select the appropriate option or type into the text box if required. Remember to save any updates.

How do I update my CMCA password?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Login Profile, you will be directed to a page that shows your username and gives you the option to reset your password. Enter your new password in the first field, then re-enter in the second field to confirm. You also have the option to auto generate a new password. Remember to save any updates.

How do I add my details to the Fellowship Directory?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Options, you will be directed to a page that will allow you to configure your communication and magazine options. It will ask whether you would like your details included in the fellowship directory. Click the drop down box next to it and select yes. Remember to save any updates.

How can I stop or start receiving The Wanderer again?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Options, you will be directed to a page that will allow you to configure your communication and magazine options. It will ask if you would like to receive The Wanderer. Simply click the drop down box next to it and select either active or suspended. Remember to save any updates.

How can I change the way I access The Wanderer (hardcopy, online or digital)?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Options, you will be directed to a page that will allow you to configure your communication and magazine options. It will ask how you would like to receive The Wanderer. Click the drop down box next to it and select either digital or hardcopy. Remember to save any updates.

How can I stop or start receiving the Club’s electronic newsletter?

At the top of the side bar you will see an icon that reads My Membership, below is a list of buttons giving you access to all the features of your membership. If you click on My Options, you will be directed to a page that will allow you to configure your communication and magazine options. It will ask if you would like to receive the Club’s electronic newsletter. Click the drop down box next to it and select either yes or no. Remember to save any updates.

How can I view my transaction history?

At the top of the side bar you will see an icon that reads My Membership, below is a menu giving you access to all the features of your membership. If you click on My Transactions, you will be able to view payments and transactions that have been processed against your membership since early 2017. You will not be able to view any transactions prior to this.

How do I access The Wanderer?

On the side bar, there is a The Wanderer icon. Click on this icon and you will be directed to the online version of the magazine.

How do I access information about Ken Tame & Associates Pty Ltd?

On the side bar, there is an Insurance icon. Simply click on this icon and you will be directed to Ken Tame & Associates website.

How do I access GeoWiki?

On both the top and side bar, there is a GeoWiki icon. Click on this icon to access the GeoWiki website.

How do I access rally information?

On the side bar, there is an Events icon. Click on this icon to access the Events webpage. On this page, you will find a link to Rally Information. Click on the link to found out all the details on the Club’s upcoming rallies.

How do I access chapter events?

On the side bar, there is a Chapter/SIGs icon. Click on this icon to access the Chapter/SIGs webpage. On this page, click on the link to chapter/SIG events.

How do I access chapter contacts?

On the side bar, there is a Chapter/SIGs icon. Click on this icon to access the Chapter/SIGs webpage. On this page, click on the link to chapter contacts.

How do I access chapter happenings?

On the side bar, there is a Chapter/SIGs icon. Click on this icon to access the Chapter/SIGs webpage. On this page, click on the link to chapter happenings. This will open a new window and direct you to the CMCA website.

How do I access Member Advantages?

On the side bar, there is a Member Advantages icon. Click on this icon to access the Member Advantages webpage. Here you will find a list of participating retailers and their exclusive offers.

How do I access the Member Forum?

On the side bar, there is a Member Forum icon. Click on this icon to access the Member Forum. Once here, you will be required to login using your CMCA username and password. You do not need to register for the Member Forum, your existing username and password will log you in.

How do I access Safari information?

On the side bar, there is a Safari icon. Click on this icon to view the Safari webpage.

How do I access the Club shop?

On the side bar, there is a Club Shop icon. Click on this icon to view the Club Shop.

How do I access my Where to Stay (MSOs, DWPs, CMCA RV Parks and CMCA Friendly Caravan parks) options?

On the side bar, there is a Where to Stay icon. Click on this icon to view the Where to Stay webpage. Here you will find links to access information on MSOs, DWPs, CMCA RV Parks and CMCA Friendly Caravan Parks.

How do I access Club Information (About Us, Board, AGM, Policies and Contact Us)?

On the side bar there is an icon that reads Club Information, below is a list of buttons giving you access to another menu. This menu provides links other webpages including About Us, Board, AGM, Policies and Contact Us.

Can I access the CMCA website via the Member Portal?

Yes. On the top menu, there is an option reading ‘Home’. Clicking on this will open the CMCA website in a new window.

Can I access the Members’ Market via the Member Portal?

Yes. On the top menu, there is an option reading ‘Members’ Market’. Clicking on this will open the CMCA website in a new window.

How can I access RVFTs and RVFDs?

You can access these by clicking the RV Friendlies option on the top bar.

I need further help using the Member Portal, what can I do?

The staff at NHQ are always happy to assist members. Please contact us on 02 4978 8788 or at enquiries@cmca.net.au


Page Last Updated: Thursday, 20 April 2017 10:41 AM, Session: Public