CMCA privacy policy – General

Introduction

Campervan & Motorhome Club of Australia Limited (ACN 095 568 157) gives priority to protecting the privacy of your personal information. We do this by handling personal information in a responsible manner and in accordance with the Privacy Act 1988 (Cth). 

This privacy policy is directed towards the personal information that we collect about you in your capacity as a member of the Club.

In this Privacy Policy, ‘we’, ‘our’, ‘us’, ‘the Club’ or ‘CMCA’ means Campervan & Motorhome Club of Australia Limited.

How and Why We Collect Your Personal Information

We collect your personal information from you, the member, for membership purposes and to send you marketing information about the Club. Your information is provided by you to ensure accuracy of data. You must keep us up to date with changes to your membership information, including address, phone contacts and current email address/s. Your profile can be updated on the CMCA website (www.cmca.au), at the place where each member controls their log-in details or via the CMCA app or over the phone. It is your responsibility to ensure this information is up to date. If you do not have access to your member profile, please contact CMCA during business hours, or advise CMCA in writing.

We may collect your personal information when you engage with the Club through various activities or services, for example when you visit our website, attend a consumer show where CMCA is represented or visit a CMCA RV Park. 

Our collection, storage and use of any such personal information is governed by this Privacy Policy.

CMCA Connect App and Location Data

Through the provision of the CMCA Connect app we capture location data which allows us to determine your location. This is an essential part of our service where we provide you the ability to use a map to find points of interest nearby, plan and record trips through your device and save within the app and on the Hema Cloud. We will notify you when we are capturing location data and you can elect to disable this service on your device.

Other Reasons Why We Collect Your Personal Information

We also collect your personal information for the following purposes:

•    We may collect your personal information if we supply to you any products or services. We use this information to ensure we are able to effectively supply the product or service, to improve our products and services generally and to market our products and services. 

•    Sometimes we may disclose some of your personal information to one or more of our business partners who provide benefits or services to members, such as insurance, 24/7 Roadside Assistance or to run competitions, where we consider those benefits or services may be of interest and benefit to you. The use by those business partners of your personal information will be governed by their own privacy policy. If they provide to us any of your personal information that they have collected, our storage and use of that information will be governed by this privacy policy.

•    When you reserve a place at a CMCA RV Park, we collect personal information about you, such as your name, address, telephone number and vehicle registration number, to verify your identity and enable us to contact you for any matters in connection with your reservation.

•    We may collect personal information about your name and address and upload it to a mail handling platform to enable us to send newsletters to you.

•    We may collect personal information in our Facebook Meta Business Suite, to create custom audiences for Club activities and for marketing purposes.

•    Sometimes your image or the image of another person might be uploaded by you or another user on various platforms such as GeoWiki or Facebook. We may use that image in various marketing activities to promote the Club and its services and activities. If you upload the image of another person, you warrant that you have received the consent of that person to upload the image for that purpose.

•    We also collect some of your personal information to enable us to improve our system administration. 

If you do not wish your personal information to be used in any of the ways described in this section, you should advise CMCA in writing.

Who We Disclose Your Personal Information To

We may disclose your personal information to the various parties described in the section above headed ‘Other Reasons Why We Collect Your Personal Information’.  These companies are strictly prohibited from using your personal information for any other purpose. Disclosure may also be made to government, law enforcement agencies, those assisting or involved in dispute resolution, various statutory or regulatory bodies, or as required by law. We impose strict conditions on organisations with which we may share your personal information. We will not sell or “rent” your personal information to another organisation.

Except for disclosure of personal information to digital marketing platforms located outside Australia such as Mail chimp or Facebook, as described in the previous section, CMCA is unlikely to disclose your personal information to anyone outside Australia.

Review

CMCA regularly reviews the security of our systems used for sending and storing personal information. Any personal information disclosed may only be used for the purposes of collection described above. Both our Privacy Policy and the established procedures commit us to keeping your personal information safe and secure. Appropriate safety measures and technology are used to ensure your personal information is protected.

Access to Your Personal Information

Under the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you, and you may seek correction of your personal information by calling 02 4978 8788 EST 9am-5pm Monday to Friday. Please be assured that CMCA will continue to respect and value the personal information you share with us and to comply with all relevant privacy legislation. Complaints can be forwarded to the Office of the Australian Information Commissioner (OAIC).