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On the road with CMCA

FAQs - RV Park Booking System

How can I access the CMCA RV Park booking system?

You can access the CMCA RV Park booking system via the Member Services area of the Member Portal. On the side bar, under the Member Services drop down, there is a My CMCA RV Park Bookings option. Clicking on My CMCA RV Park Bookings will direct you to the RV Park booking system.

How does the booking system operate?

To stay at one of our CMCA RV Parks, you will be required to make an online booking. You will need to load funds into your RV Park funds account before completing your booking. The online booking system lets you select the CMCA RV Park of your choice, the dates of your desired stay, and it will let you check the availability of sites.

How do I add funds to my account?

Funds will need to be loaded into your CMCA RV Park fund account online via the Member Portal. Go to My CMCA RV Park Bookings (see above for instructions). There is a CMCA RV Park Funds heading on this page with an option to Add More Funds to My Account. Click on this button and it will take you to the payment page. On this page you can select a voucher amount for purchase ($15, $30 and $45) and then enter your credit card details for payment. Please make sure you click Process Payment to complete transaction. The funds will be loaded into your account immediately. For additional methods of payment, please contact NHQ.

Why do I have to purchase at least $15?

Due to merchant fees incurred for small credit card transactions, it is necessary to implement a minimum charge of $15 when loading funds into an account. Any unused funds will remain in your account for future use, funds will not have an expiration date.  

How can I check what funds I have in my account?

Go to My CMCA RV Park Bookings (see above for instructions) in the Member Portal. On this page, under the heading CMCA RV Park Funds, there is a field that will show you what funds you have available.

How do I process a booking?

Go to My CMCA RV Park Bookings (see above for instructions). At the top of this page, there is an option to Start a New Booking. Clicking on this will open the booking page. It is important to remember you will need to load funds into your account prior to completing a booking. On this page you will need to select the CMCA RV Park you wish to stay at, your first and last night at the park, and number of people who will be staying. After providing this information, click Check Availability. Booking details will automatically be filled with the number of nights you would like to stay and the total fees associated with the booking. If you would like to proceed with the booking, click Process Booking. The page will refresh with a green box confirming that your booking is now complete.

How much does it cost to stay at a CMCA RV Park?

There is an administration fee of $3 per person per night.

What is the maximum length of stay at a CMCA RV Park?

You can spend up to five nights at any one of our CMCA RV Parks in any 21 day period. The five nights do not need to be consecutive. There is '5 days in any 21 day period' limit for each individual park.

Can you check the availability of sites at a CMCA RV Park?

To check the availability, start the booking process (see above). You will need to select the CMCA RV Park you wish to stay at, the dates desired and number of people, to check the availability. You can do this without completing the booking process. If there are no available sites, the system will inform you and you will need to select different dates.

Can I pay cash?

Unfortunately we do not accept cash as a form of payment. You will need to process payments online via the Member Portal or contact NHQ for additional methods of payment.

Why can’t I pay cash?

We would like to create a safe environment at our CMCA RV Parks™ and therefore do not want cash kept on premises.

How do I view my current bookings?

Go to My CMCA RV Park Bookings (see above for instructions) and you will see a section with the heading CMCA RV Park Bookings. Here you will find a record of all past and future bookings.

Can I change or cancel a booking?

You can cancel a booking however you cannot amend an existing booking. If you wish to make any changes, you will need to cancel the book and rebook.

Go to My CMCA RV Park Bookings (see above for instructions) and you will see a section with the heading CMCA RV Park Bookings. Here you will find a record of all past and future bookings. You will have the option to cancel and future bookings. Click Cancel and it will direct you to another page to confirm your cancellation. All cancellations will be refunded into your CMCA RV Park funds account immediately.

What do I do when I arrive at the park?

You simply present your membership card to the park’s custodians, they will have your booking on file.

Do I need a booking to stay at an RV Park?

No, you do not necessarily need to book. However, we cannot guarantee that sites will be available if you arrive without one. Therefore we encourage all members to utilise the CMCA RV Park Booking system.

How can I find out more information about CMCA RV Parks™?

If you would like more information on our CMCA RV Parks™, please visit the CMCA RV Parks™  page in the Member Portal or give our staff a call on 02 4978 8788.



Page Last Updated: Thursday, 20 April 2017 10:45 AM, Session: Public